Terms of Sale
The following General Conditions of Sale govern the offer and sale, together with the Conditions of Use and the Privacy Policy, of the products purchased on the website www.milor.com (hereinafter the Site).These General Conditions of Sale are drawn up in compliance with the legislative provisions of the Italian Civil Code, Legislative Decree no. 70/2014 concerning information society services and electronic commerce, the Consumer Code and governing the offer and sale of products through the site www.milor.com. The products marketed on www.milor.com are sold directly by Milor S.p.A., with registered office in Via dei Gracchi 35 Milan is registered in the Company Register of the Milan Chamber of Commerce, C.F. / VAT no. 04362490155; (hereinafter for brevity referred to as Seller).

 Application scope
The General Conditions of Sale apply and govern all sales contracts concluded through the Seller's Site, as identified above. The General Conditions of Sale may undergo changes and each User is required to consult them before proceeding with any purchase. It is the User's responsibility to check the General Conditions of Sale before submitting the order. The General conditions of Sale apply regardless of the User's nationality, provided that the delivery of the products must take place in one of the countries for which the Site provides the online sales service that said Country corresponds to that of registration of the User. 'User. Purchase requests from countries not included among those displayed on the splash page cannot be accepted by the Seller. The purchase of products on the Site is reserved exclusively for natural persons who act as consumers and who are over the age of 18. By consumer we mean any natural person who acts for purposes unrelated to commercial, entrepreneurial, artisanal and professional eventually carried out.

Conclusion of the contract
These General Conditions of Sale are an integral and essential part of the sales contract between the Seller and the User. The electronic sending of the order by the User implies full knowledge and full acceptance of these. General Conditions of Sale, Use and Privacy Policy. If the User does not agree with one or more terms contained in these General Conditions of Sale, he is requested to refrain from making purchases on the Site. To proceed with the online purchase of one or more products, the User must provide the Seller, in compliance with the provisions on the protection of personal data, all the data necessary to allow the latter to execute the orders placed. To complete the purchase, the User is required to confirm payment of the price of the products placed in the cart. Orders that do not register the corresponding transaction are automatically cancelled. When the User places an order, he will receive an e-mail containing the confirmation of receipt of the order and a summary of the same: this communication will not, however, constitute automatic acceptance of the order. The Seller reserves the right to refuse orders that are incomplete or incorrect or from users with whom there is an ongoing dispute relating to the payment of a previous order. In such cases, the User will receive the specifically motivated refusal of the order by e-mail. If the products presented on the Site are no longer available at the time of the last access to the Site or from the time the order is sent, it will be the Seller's responsibility to notify the User, within 5 days starting from the day following the one in which the order, the unavailability of the ordered product. In the event of successful payment, the Seller will refund the price without being required to pay further compensation. The order form contains a reference to these General Conditions of Sale and to the Privacy Policy, as well as a summary of the essential characteristics of each product ordered and the relative price, the means of payment accepted and the delivery methods for the products purchased , shipping costs, the conditions for exercising the right of withdrawal and the methods and times for returning the products purchased. The User can, at any time, monitor the status of his order by consulting the appropriate link/section or by accessing his personal area.

Product characteristics
The products offered for sale through the Site are exclusively top quality products. The Seller does not sell used, irregular or inferior products to the corresponding standards offered on the market. The essential characteristics of the products are presented on www.milor.com  within each product sheet. However, the images and colors of the products offered for sale on www.milor.com may not correspond to the real ones due to the Internet browser and monitor used. Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form. All products have an identification tag. We ask you not to remove the tag and the relative seal from the purchased products, of which they form an integral part. The product catalog can be updated and modified periodically, therefore the permanence of a product among those available online is not guaranteed. Each product is presented by a descriptive sheet where all the essential characteristics are reported; the images and colors of the products offered for sale may not exactly correspond to the real ones due to the settings of the computer systems used by the User to view the Site. The images of the products must therefore be considered indicative and without prejudice to the normal usage tolerances.

Sales prices
All sales prices of the products indicated on the Site are inclusive of VAT, if applicable based on the country of shipment of the products and any other tax that may be applicable to the sale. Product prices may be subject to updates and changes. The User is required to ascertain the final sale price before submitting the relative order. The obvious material error reported in the price on the Site compared to the commonly known price of the selected product entails the Seller's right not to confirm the shipment and proceed with the immediate refund of the purchase value paid by the User without the latter being able to make exceptions in merit.

Value vouchers are personalized codes that allow you to take advantage of a discount on purchases made on www.milor.com. Restrictions on the use of value vouchers:
1. The value voucher can be used only once, except for returns;
2. The value voucher cannot be converted into cash in any way;
3. It will not be possible to use multiple value vouchers in the same order;
4. The value voucher will only apply to one item per order;
5. The value voucher will only apply to items whose sale value exceeds the value of the voucher by at least 1 euro. It cannot be applied to items belonging to the Sample Sale or charity sales. In the event that you wish to exercise the right of withdrawal provided for by art. 52 of the Consumer Code and return an item on which you have applied the value voucher, you will have to follow the standard return procedure which can be consulted in the Returns section. Once your return has been accepted, the relevant code will be reactivated with its original value. The difference in expense that you have incurred for the purchase of the item will be credited back to you according to the methods and terms established for the normal refund procedure.

Payment mobility
For the payment of the price of the products and the relative shipping and delivery costs, if any, the User can follow one of the methods indicated in the order form. In case of payment by credit card, the payment procedure will take place via a secure connection connected directly to the bank that owns the online payment service to which third parties cannot have access. In particular, financial information (e.g. credit/debit card number, expiration date) will be forwarded via an encrypted protocol, which the related remote electronic payment services provide, without third parties having access to it. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the relative refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police the commission of fraud on www.milor.com . The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be charged to your current account at the time of shipment of the purchased products, without prejudice to the User's right to have the amount credited back in case of default by the Seller or non-performance of the contract for any reason. The User is solely responsible for the data entered, therefore he guarantees to use only credit/debit cards of which he has legitimate availability.

Delivery methods
The products are delivered, via agreed couriers, directly to the User at the shipping address specified in the order. By filling in the personal data form in the order conclusion procedure necessary to activate the procedure for the execution of this contract and the further communications, the User authorizes the Seller to communicate the personal data to the trusted couriers and/or shippers used for the delivery of the purchased products in order to allow the necessary procedures for their delivery. The Seller will do its best to fulfill the order sent within 2 working days and in any case no later than 30 days from the day following the day on which the User sent the order. Delivery times include working days only and do not include holidays. The Site allows you to request delivery of the ordered products to an address other than the User's own, provided that it is included in the country where the order was shipped; in any case it is the User's responsibility to indicate all the references necessary for the successful delivery. It is never possible to collect the products purchased through the Site directly from the Seller's warehouse. The costs and types of shipping provided may vary depending on the country and the shipping methods chosen by the User. These expenses and any additional costs are charged to the User. The relative amount will be expressly and separately indicated in the order summary, before the User proceeds with the transmission of the same, as well as in the order confirmation e-mail. The delivery procedure provides that, in the event of the recipient's absence at the time of the courier's access, the person in charge will leave a notice, in order to subsequently complete the shipment, which will indicate the contact details to contact in order to arrange the second delivery. In the event of no agreement for the second delivery, the package will remain in storage at the courier's warehouse and it will be the User's responsibility to collect it. In case of non-collection within 4 days, the package will be returned to the Seller. In this case, the contract must be considered terminated pursuant to art. 1456 of the Civil Code, with communication from the Seller sent by e-mail to the User and therefore the order will be cancelled. The User always has the possibility to check the status of his order through the appropriate link by entering the number of his order or through his personal area in the hypothesis that he has previously registered on www.milor.com.

User obligation
It is strictly forbidden for minors to conclude an order on the Site. The data entered during the purchase phase must be exclusively their real personal data and not those of third parties, or fictitious. The Seller reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers. The User indemnifies the Seller from any liability deriving from the issue of incorrect tax documents due to errors relating to the data provided by the User, being himself solely responsible for the correct insertion. Upon receipt of the products, the User is required to verify their conformity in relation to the order. In particular, he must pay attention to the correspondence between the number of packages indicated on the carrier's letter and those delivered and to the integrity of the package. Any anomalies (e.g. tampering, damage) must be specified in writing directly in the courier's transport document and the User must refuse delivery. At the same time, the User is required to report the fact to the Seller's Customer Service through the appropriate link. If the User accepts the delivery of tampered with, damaged products, he will lose the legal guarantee of conformity of the products.

The Seller assumes no responsibility for disservices attributable to force majeure such as, by way of example, accidents, explosions, fires, strikes, earthquakes and other events that prevent, in whole or in part, from executing the contract within the agreed times. The Seller will not be liable to any party or third party for damages, losses and costs incurred as a result of the non-execution of the contract for the reasons mentioned above, the customer having the right only to a refund of the price paid. Likewise, the Seller is not responsible for any fraudulent or illegal use that may be made by third parties of credit cards, checks and other means of payment, when paying for the products. In fact, the Seller, at no time during the purchase procedure, is able to know the User's credit card number which, by opening a secure connection, is transmitted directly to the bank service manager.

Rights of Withdrawal
The User can exercise the right of withdrawal and return the product received, without any penalty and without specifying the reason, in compliance with the terms and methods set out below. The User can always make the return request directly from the online return form, by completing and forwarding the return request to the Seller within 14 days of delivery. The products must be returned intact, undamaged and provided with the barcode and any other seal that is part of the products; products that are returned incomplete, ruined, damaged, deteriorated will not be refunded. In the event of exercising the right of withdrawal, the Seller has the right not to accept the return or not to fully reimburse the sums paid for the purchase, in relation to those products that do not have the relative guarantee tag (understood as "security seal”) or which have been altered in their essential and qualitative characteristics or which have been damaged. The products to be returned must be delivered to the shipper within 14 days from the User's communication to the Seller of his/her wish to withdraw from the contract. The costs of returning the compliant products will be borne by the User. After returning the products, the Seller will carry out the necessary checks relating to their compliance with the conditions and terms indicated therein. If the right of withdrawal is correctly exercised, the Seller will refund any sums already collected by the User for the purchase of the products, net of shipping costs. Regardless of the payment method used by the User, the refund is activated by the Seller in the shortest possible time and in any case within 14 days from the date on which the Seller became aware of the exercise of the right of withdrawal, subject to verification of the correct execution of the same and verification of the returned products. The Seller makes the refund using the same means of payment used by the User for the purchase of the returned products, even if a virtual and/or disposable credit card has been used. The Seller will in no way be able to make a refund to a credit card other than the one used for the purchase, except in the case in which the card itself has expired in the meantime or has been stolen: in this case the User can send a e-mail to info@milor.it to agree on the most appropriate means of reimbursement.

Guarantee of conformity
Pursuant to the law, the Seller has the obligation to deliver to the User goods compliant with the sales contract and the Seller is liable for any lack of conformity of the products existing at the time of delivery or which occur within two years of delivery. For the purposes of the above guarantee to be valid, the User must report the lack of conformity to the Seller within two months of discovery, under penalty of forfeiture, by contacting Customer Service via the appropriate link. The complaint must contain an accurate and complete description of the alleged faults and defects. The Customer Service will inform the User of the instructions for returning the defective product, which will take place at the Seller's expense. The User will have the right to request the termination of the contract and the return of the amount paid or, alternatively, the replacement of the product. In the event of a slight fault/defect, the User will only have the right to have the product replaced. In any case, lack of conformity deriving from damage due to accidental events or from the User's responsibility for use that does not comply with the intended use of the product are excluded from the legal guarantee.

Applicable law
Any dispute relating to the application, execution, interpretation and violation of sales contracts stipulated through the Site is subject to Italian law. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. In any case, the rights possibly attributed to the Consumer by mandatory provisions of law in force in the State of residence or domicile of the latter will remain unaffected.

Changes and Updates
The Seller reserves the right to modify the Site, the policies and these General Conditions of Sale at any time to offer new products or services, or to comply with legal or regulatory provisions. The User who accesses the Site and submits an order will adhere to the policies and terms of the General Conditions of Sale in force from time to time at the time the order is placed, unless any changes have retroactive effect under the applicable law . If one of the provisions herein is deemed invalid, void or unenforceable, this condition will not affect the validity and effectiveness of the other provisions.