Refund policy

Right of withdrawal and returns

You may exercise your right of withdrawal and return products purchased on www.milor.com, without any penalty and without giving any reason, by submitting a return request within 14 days of delivery. The products you wish to return must be handed over to the carrier within 14 days of notifying us of your decision to withdraw from the contract.

Products must be returned intact, undamaged and complete with the barcode, the guarantee tag (security seal) and any other seal forming part of them. Products returned incomplete, spoiled, damaged or deteriorated will not be refunded. The cost of returning compliant products is borne by the customer.

Refunds

After the returned products have been received and checked, the amounts paid, excluding shipping costs, will be refunded as soon as possible and in any case within 14 days of the date on which we were informed of the withdrawal, using the same payment method used for the purchase.

Defective or damaged products

Please check that the parcel is intact upon delivery. In the event of a lack of conformity, contact Customer Service within two months of discovering it: we will send you instructions for returning the defective product, at our expense.

Contact

To start a return or for any questions, write to customerservice@milor.it (Europe) or customerserviceus@milor.it (USA). For full details, see our Terms and Conditions: https://www.milor.com/pages/termini-e-condizioni